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Technical Services

Support

Provides 24-hour support for operations staff via e-mail, telephone, remote and on-site support. Desktop computing support involves all aspects of the Information Technology infrastructure including software for business office suites, the law enforcement Records Management System, Financial Records applications, as well as a wide variety of other third party software. A major goal of the Information Technology Department is to provide all staff with the most accurate, up-to-date information by utilizing current technologies to provide 24-7 uninterrupted public service to Wakulla County.


Security

Continuously provides analysis of security measures to prevent network intrusion and compromise of sensitive information. Although WCSO is held to strict policies regarding dissemination of public information, WCSO seeks to protect information deemed exempt from public information laws, such as victim information, and Social Security numbers. This is accomplished through high-level authentication and security levels established through network group policies.


Networking

Information Technology is responsible for the planning, design, installation, and maintenance of the network infrastructure (cabling, hardware, software) that supports WCSO’s data, voice, telecommunication and video needs. The IT group is also responsible for effecting repairs of any network related hardware including network switching, routers, cabling (copper and fiber), patch panels, modems, and wireless systems. There is also a wide variety of network software solutions that is supported by Information Technology including anti-virus software, enterprise wide backup and disaster recovery software, as well as directory services and secured Virtual Private Network management.


Data Management

Provides support for WCSO’s central information systems. These information systems house administrative data including directory services, finance and accounting software, web and email filters for network security, electronic mail, law enforcement records management database services, as well as backup and disaster recovery software. IT also performs research and analysis to aid in the effective implementation of WCSO’s software, cost benefit analysis, and projected growth to optimize Wakulla County’s investment in data systems.


Some of the things Information Technology (IT) is asked to do

The Information Technology Department is responsible for all aspects of technology assessment and advancement. Information Technology maintains servers and network infrastructure. IT repairs and replaces hardware for servers, desktops, MCTs and laptops. They install and maintain 115 IP cameras with 7 NVR servers. They research new products and services to help our users work faster and more efficiently. Monitor onsite and offsite backups on servers. Support and maintain internal and external websites. Run monthly reports for fire and EMS. Run statistics for 911 related calls. Ensure secure access to the NCIC/FCIC data bases via the CJNet with the Florida Department of Law Enforcement (FDLE). Set-up and maintain VoIP phones as well as analog lines. Manage network, email and various software accounts.

By completing IT tasks in house the unit saves the taxpayers of Wakulla County more than $180,000 annually over outside vendor costs. The WCSO IT operation is also on call to provide 24 hour support services whenever and wherever needed. The IT support has included as many as three separate WCSO locations as well as offices for School Resource Officers at Wakulla County Schools.

Law enforcement is our business and we have MCTs in more than 35 patrol vehicles for deputies to communicate with our data bases. Each is equipped with an MCT, air card, mobile printer, GPS and a Rapid ID device. The WCSO IT unit installs and maintains this equipment 24/7 to ensure our deputies have access to all information needed to protect and serve Wakulla County. We have also provided some of this equipment and support to the fire units, reserve deputies and public safety units.

We make technology work for the WCSO as well as EMS and Fire. 911 calls for fire and EMS units are sent to each of the their personnel's cellular devices immediately and containing all information needed. This system has helped Wakulla Fire and EMS units to serve the public quicker and more efficiently. The unit also sends alerts to selected members of the WCSO staff when specific complaint types have been entered into the Computer Aided Dispatch (CAD) system. This allows non-road patrol staff to react to calls when necessary.

 

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