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Technical Services

Support

Provides 24-hour support for operations staff via e-mail, telephone, remote and on-site support. Desktop computing support involves all aspects of the Information Technology infrastructure including software for business office suites, the law enforcement Records Management System, Financial Records applications, as well as a wide variety of other third party software. A major goal of the Information Technology Department is to provide all staff with the most accurate, up-to-date information by utilizing current technologies to provide 24-7 uninterrupted public service to Wakulla County.

Security

Continuously provides analysis of security measures to prevent network intrusion and compromise of sensitive information. Although WCSO is held to strict policies regarding dissemination of public information, WCSO seeks to protect information deemed exempt from public information laws, such as victim information, and social security numbers. This is accomplished through high-level authentication and security levels established through network group policies

Networking

Information Technology is responsible for the planning, design, installation, and maintenance of the network infrastructure (cabling, hardware, software) that supports WCSO’s data, voice, telecommunication and video needs. The IT group is also responsible for effecting repairs of any network related hardware including network switching, routers, cabling (copper and fiber), patch panels, modems, and wireless systems. There is also a wide variety of network software solutions that is supported by Information Technology including anti-virus software, enterprise wide backup and disaster recovery software, as well as directory services and secured Virtual Private Network management

Data Management

Provides support for WCSO’s central information systems. These information systems house administrative data including directory services, finance and accounting software, web and email filters for network security, electronic mail, law enforcement records management database services, as well as backup and disaster recovery software. IT also performs research and analysis to aid in the effective implementation of WCSO’s software, cost benefit analysis, and projected growth to optimize Wakulla County’s investment in data systems.

Technology Assessment

The Information Technology Department is responsible for all aspects of technology assessment and advancement. Information Technology is required to maintain knowledge of current trends and advances of technology in law enforcement and the computing world. This involves consulting with users on appropriate technology for their needs, analyzing the most cost effective solution for the budget requirements, selecting vendors to provide the solutions, placing orders with those vendors, tracking the status of those orders, and finally delivering, installing and consulting with the users on the basic use of technology when it arrives. This allows the WCSO to effectively serve the public by having critical information provided to law enforcement in the shortest amount of time.

Several new technologies include mobile broadband cards provided to Road Patrol, which has increased access speeds from mobile computer laptops to the network. This allows increased computer response time when officers are dispatched to a call, when submitting offense reports, and running driving records and criminal histories. On the horizon for WCSO are Automated Vehicle Locators and GPS enabled mapping systems within each patrol car (and soon EMS Rescue Units), which allows dispatchers to visually locate of each patrol car on a virtual map of Wakulla County in the Computer Aided Dispatch control module. The dispatcher can then determine which units are closer to a call from the public allowing for shorter response time.

Development

Provides for continual expansion and seeks to develop solutions to meet the needs of law enforcement in a growing community. As the needs of the community increases as well as the reliance on data and information systems, the Sheriff’s Office also recognizes the need to develop and implement custom applications internally, due to the increasing cost of off-the-shelf software solutions and to help offset budget constraints. On the horizon for development projects are a web based application for the existing Work Camp program to provide for a standalone database application for violators sentenced to Work Camp as an alternative to incarceration saving tax-payer dollars. Other projects include a web based application for Work Orders which streamlines the current paper system into an electronic tracking system for Work Order Requests. This application will allow end-users to make an online IT Help Desk or Maintenance Work Order Request and track the status of said requests as many times a Work Order project can be very complex and involve several Departments for completion, such as installation of a fiber connection can involve IT, Maintenance, Purchasing, and Finance. This tracking system will track completion times, total project costs, as well as related Purchases Order Requests. Another project on the horizon will be a web based reporting application that will consolidate all the reports utilized by each Department for statistics and decision support. This system will enable users to track statistics that are reported during the bi-weekly Command Staff meetings as well as for the public requests for information regarding statistics. The main benefit to this system is the consolidation of reports to one easy-to-use browser based application, as well as providing all available data along with a flexible interface to produce custom reports in less time as the current reporting system.

 

 

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